Privacy Policy – How done555 Protects Your Data

01 Introduction

done555 takes the privacy of its players seriously. This Privacy Policy sets out how we collect, process, store, and protect personal information provided by players when they register, deposit, play, or otherwise interact with the platform.

We understand that sharing personal and financial information online requires trust. done555 is committed to earning and maintaining that trust by being clear about what data we collect and honest about how it is used. We do not sell your personal information to third parties for marketing purposes, and we will never use your data in ways that are not described in this policy.

This policy should be read alongside the done555 Terms and Conditions, which govern the overall use of the platform. Where any conflict exists between the two documents, the Terms and Conditions take precedence on matters relating to platform use, while this Privacy Policy governs all matters relating to your personal data.

02 Data We Collect

done555 collects personal data that is necessary to provide the platform's services, verify your identity, process transactions in PKR, and meet our obligations relating to responsible gaming. The types of data we may collect include:

Registration and Identity Data

• Full name as it appears on your national identity document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Contact details including mobile number and email address.
• CNIC number or other government-issued identity reference.
• Username and password (stored in encrypted form — your password is never stored in plain text).

Financial and Payment Data

• JazzCash or Easypaisa account identifiers used for deposits or withdrawals.
• Bank account details or Raast ID provided for bank transfer transactions.
• Transaction history including deposit amounts, withdrawal requests, and bonus redemptions — all in PKR.
• Copies of identity documents submitted during Know Your Customer (KYC) verification.

Usage and Technical Data

• Device type, operating system, and browser version.
• IP address and approximate geographic location derived from it.
• Login timestamps and session duration.
• Pages visited, games played, bets placed, and interactions with promotions.
• App version if using the done555 mobile app on Android or iOS.

Communications Data

• Content of messages sent to done555 support, including chat transcripts and email correspondence.
• Survey responses or feedback submitted voluntarily.
• Preferences selected for platform notifications and promotional communications.

03 How We Collect Your Information

done555 collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — when you use the platform, our systems collect technical data including your IP address, device information, and activity logs. This happens on both the website and the mobile app.
• Through cookies and tracking technologies — see Section 06 below for full details on how done555 uses cookies and similar technologies.
• From payment providers — when you process a transaction through JazzCash, Easypaisa, Raast, or a bank transfer, limited transaction confirmation data is shared with done555 by those providers to facilitate the deposit or withdrawal.

04 Why We Use Your Personal Data

done555 uses your personal data for specific, legitimate purposes related to operating the platform and serving you as a player. The table below summarises the main purposes and the basis on which each type of processing is carried out:

done555 will not use your personal data for any purpose that is not listed above without first obtaining your explicit consent or being required to do so by a lawful obligation.

05 Payments, KYC and Financial Data

Because done555 processes real-money transactions in PKR, we are required to carry out Know Your Customer (KYC) verification before approving withdrawals. This process involves collecting and reviewing identity documents such as your CNIC and proof of your registered payment method.

Financial data including your JazzCash number, Easypaisa account, Raast ID, or bank details is used solely for the purpose of processing deposits and withdrawals. done555 does not store full card numbers. Payment credentials are handled through the respective payment providers' own secure systems — done555 only retains the reference data necessary to match transactions to your account.

• KYC documents are stored securely and access is restricted to authorised personnel only.
• Document copies submitted for verification are not shared with third parties except where required for fraud prevention or legal compliance.
• Transaction records in PKR are retained as part of your account history for the period described in Section 08.

06 Cookies and Tracking Technologies

done555 uses cookies and similar tracking technologies on its website and app to improve your experience, maintain your login session, and understand how the platform is being used. Cookies are small text files stored on your device when you visit a website. They do not contain your personal information such as your name or payment details.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without affecting your ability to use done555.
• Functional cookies — remember your preferences such as language settings and notification choices so you do not have to reconfigure them on every visit.
• Analytics cookies — collect anonymised data about how players navigate the platform. This helps us identify which features work well and which pages may need improvement. No personally identifiable information is included in analytics data.
• Performance cookies — monitor platform load times and technical performance to help us keep done555 running smoothly, particularly on mobile devices and the app.

You can manage cookie preferences through your browser settings at any time. Blocking essential cookies may prevent parts of done555 from working correctly. Analytics and functional cookies can be disabled without significantly affecting your core platform experience.

07 Sharing Your Personal Data

done555 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the purpose stated.

Payment Providers

To process PKR deposits and withdrawals, done555 shares the minimum required data with payment providers including JazzCash, Easypaisa, Raast, and banking partners. These providers have their own privacy policies governing how they handle transaction data.

Identity Verification Services

Where automated identity checks are used to assist with KYC verification, limited identity data may be shared with a verification service provider. These providers process data solely for the purpose of confirming your identity and are contractually prohibited from using it for any other purpose.

Technology and Platform Partners

done555 uses third-party technology providers for services such as game delivery, platform infrastructure, and customer support tools. These partners may process limited technical or account data as part of their service delivery. All such partners are bound by data processing agreements that restrict their use of your information.

Legal and Compliance Requirements

done555 may share personal data where required to do so by a lawful obligation, such as responding to a formal request from a relevant authority in connection with a fraud investigation or other legal matter. In such cases, only the minimum required information is disclosed.

08 Data Retention

done555 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our obligations and legitimate business needs. The specific retention periods vary depending on the type of data:

• Account and identity data — retained for the duration of your account and for a period following account closure to allow for dispute resolution and compliance purposes.
• Transaction records — PKR deposit and withdrawal records are retained for a standard period to support financial record-keeping and to facilitate any queries about historical transactions.
• KYC documents — retained for the period required to satisfy identity verification obligations and for a defined period after account closure.
• Communications data — support chat logs and email correspondence are retained for a period sufficient to resolve any ongoing or follow-up queries.
• Technical and usage logs — retained for a shorter period used for platform security monitoring and fraud detection.

When data is no longer required for its stated purpose and its retention period has passed, done555 securely deletes or anonymises it. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for platform analytics and improvement purposes.

09 How We Keep Your Data Secure

done555 takes data security seriously and applies appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include:

• Encryption of data in transit using industry-standard TLS protocols, so information shared between your device and our servers is protected.
• Passwords stored using one-way hashing — done555 staff cannot see your password and it is never stored in plain text.
• Access to personal data restricted to authorised personnel only, on a need-to-know basis.
• Regular security monitoring to detect unusual activity and potential threats to platform integrity.
• Secure storage of KYC documents with access logging.

While done555 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

10 Your Privacy Rights

As a done555 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us using the details provided in Section 13.

11 Minors and Under-18 Protection

done555 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on done555 requires confirmation that the player is 18 years of age or older, and identity verification is used to enforce this requirement.

If done555 becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately. If you believe a minor has created an account on done555 using false information, please contact support without delay so the matter can be addressed.

Parents and guardians are encouraged to use device-level parental controls to prevent underage individuals from accessing online gaming platforms. Keep your done555 login credentials private and do not allow anyone under 18 in your household to access your account.

12 Updates to This Privacy Policy

done555 may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, or our data handling practices. When we make changes, the revised policy will be published on this page with an updated date shown at the top.

For significant changes that materially affect how your personal data is processed, done555 will make reasonable efforts to notify registered players — for example through a notification within the platform or an email to your registered contact address. It remains your responsibility to review this page periodically so you stay informed about how your data is being handled.

Continued use of done555 following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any change, you may request voluntary account closure as described in the Terms and Conditions.

13 Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how done555 has handled your personal information, please get in touch with our support team.

You can reach done555 support through the in-platform live chat available when you are logged in, or by emailing us at the address displayed in the footer of this page. When contacting us about a data rights request, please include your registered username and a clear description of your request so we can handle it efficiently.

done555 aims to respond to all privacy-related queries within a reasonable timeframe. Complex requests — such as full data subject access requests — may take longer to process but we will keep you informed of progress.